Excluding cases of obvious abuse, we will gladly accept our customer's returns within 14 days of receiving your order, happily and without question. This applies to any and all products (excluding custom or made-to-order items such as certain seat covers, car covers, etc.) purchased from us regardless of the reason for the return! If you are unsure whether an item is returnable, please contact us prior to purchase. All that we ask is that 1) you please let us know the reason for your return so that we can update our site to make the product descriptions, etc. as clear as possible for other customers, and 2) the item(s) be returned to us in the original packaging and in new, unused, sellable condition, just as you received them. Return your item(s) in their original packaging inside of a plain cardboard box, so that your shipping labels are not stuck directly to the original factory packaging. If items are returned with shipping labels on the original packaging a restock fee may be charged.*
Instructions: After you receive your order from Brandsport, and if you are unhappy for any reason, simply follow these three easy steps:
1) Email our Returns department for a return authorization number.
2) You will receive your return authorization within 24-36 business hours.
3) Your return authorization and accompanying form(s) will included detailed instructions on how to return your item(s). Please follow the instructions carefully in order to ensure proper credit.
Important Notice! Refunds will not include any freight or shipping/handling charges unless otherwise approved by our Returns Department in advance. Also, if the original order was over $200.00 and qualified for free ground shipping and you then return the order or a portion of that order that would make the order value less than $200.00. You will be refunded the purchase amount of the item/s less the shipping costs we incurred to ship the item/s.
When returning your order/item(s): Please be sure to package your return properly to ensure that it will arrive in good condition and be sure to record your shipment tracking number. Please note that we cannot be responsible for any return for which we cannot verify our receipt of the item(s). We also recommend that you purchase carrier provided insurance to cover your loss in the event the item(s) become lost or damaged during shipment. Please note that any return we receive in which the item(s) and/or the packaging is not in new, sellable condition may be denied credit. This includes any return on which the package has been written, marked or otherwise defaced and/or electrical wiring or connectors have been connected. Please note that shipping costs incurred by us during the initial shipment or return shipment may be deducted from any refund amount.
Auction Purchases: Items purchased through our online auctions on Ebay and Yahoo auctions will be refunded either outright or through a store credit and may be subject to certain fees (e.g. listing fees, etc.). Any such charges will be at the sole discretion of Brandsport LLC. If you have questions about any of our Auction items, please contact us.